Versand
Shipping Policy
Thank you for shopping at ShopSmartPetCo! Please review the information below regarding our shipping practices. By placing an order with us, you agree to the terms of this Shipping Policy.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If we are experiencing a high volume of orders, processing times may be slightly delayed. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Destination | Estimated Delivery Time (after processing) | Shipping Cost |
|---|---|---|
| United States (domestic) | 7–20 business days | Calculated at checkout |
| Europe (international) | 7–20 business days | Calculated at checkout |
| Rest of world | 7–20 business days | Calculated at checkout |
Delivery delays can occasionally occur due to customs processing, courier issues, weather conditions, or other events beyond our control.
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours of receiving your confirmation email.
Customs, Duties, and Taxes (International Orders)
ShopSmartPetCo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, customs clearance fees, etc.) are the responsibility of the customer.
We recommend contacting your local customs office for more information before placing your order, as these charges vary by country and are outside of our control.
Damaged, Lost, or Missing Packages
ShopSmartPetCo is not liable for products damaged or lost during shipping once the carrier has taken possession of the package. If you received your order damaged, please contact the shipping carrier directly to file a claim, and reach out to us at ssmartpetco@gmail.com so we can assist you.
If your tracking information shows that your package was delivered but you have not received it, please:
- Check with neighbors or building management.
- Contact the shipping carrier with your tracking number.
- Contact us at ssmartpetco@gmail.com if the issue is not resolved.
Incorrect Shipping Addresses
ShopSmartPetCo is not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout. If you notice an error in your shipping address, please contact us immediately at ssmartpetco@gmail.com — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed or shipped.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at ssmartpetco@gmail.com. We are unable to guarantee changes or cancellations once an order has entered processing or has been shipped.
Returns and Exchanges
For information about returns, exchanges, and refunds, please refer to our Refund Policy.
Contact Us
If you have any questions about our Shipping Policy, please contact us: