Please contact us at ssmartpetco@gmail.com if you have questions about returns.
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the problem and correct it.
Exceptions/Non-Returnable Items
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we are unable to accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item and, once the return is accepted, make a separate purchase of the new item.
European Union 14-day reflection period
Regardless of the above, if the goods are being sent to the European Union, you have the right to cancel or return the order within 14 days, for any reason and without justification. As mentioned above, the item must be in the same condition that you received it, unworn, with tags and in the original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected the return, and let you know whether or not your refund has been approved. If approved, you will receive an automatic refund to your original form of payment within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and deposit your refund.
If more than 15 business days have passed after your return has been approved, please contact us at ssmartpetco@gmail.com
To request a return, please visit your
customer account.
